Understanding Vivelle

 Vivelle Studios, LLC is a creative art-based company specializing in photography, design, and various fine arts; owned and operated by Molly Gardner, the artist behind Vivelle. -- " It took me years to understand that I was created to create. I aim to inspire by expressing my life’s journeys through passion with the talents that were gifted to me. My goal with the Vivelle Studio Store is to create one-of-a-kind products you will love, backed by hands on customer service you can trust, while giving other artists opportunity to explore their passions as they pave their own artistic paths. I have teamed up and put my trust and designs with talented manufacturers across the US and Europe who will create each product by hand, making every order unique and created with love. Every order you place supports Vivelle as an independent artist, but also allows another artist to expand their experience and growth in sewing, printing, and creating. Professional quality is extremely important and understood by each creator in the process of making your products. With passion in every cut, stitch, and print, your order will be in the hands of individuals who value their craft and aim to excel in the world of art and design. When you support Vivelle, you are fueling dreams and visions of creators and bringing us one step closer in  allowing our visions to become our reality in self-expression. "  

Please understand, your product does not exist until you submit your order and creators get to work printing, cutting, and sewing to bring your products to life. Thank you for your understanding of the creative process and your support of an independent artist!

 Terms and Conditions

  Store policies are in place to guide you and answer any questions you may have in regards to shipping, returns, products, etc. to protect both you and the artist from potential miscommunication. Transparent information and policies allow you to understand what to expect when you shop with Vivelle. Please review before making your purchase, Thank you!  

Delivery 

When will I get my order? It generally takes 3–7 days to fulfill an order (production), after which your order is shipped out. The shipping time depends on your location, the method of shipping you choose, and the courier delivery times. Vivelle is not responsible for delayed shipping due to courier delays, any dispute would need to be taken up directly with the courier. 

Where will my order ship from? Vivelle product production takes place worldwide at a few different facilities. Each facility is trained and experienced in bringing you quality and consistency with our products. Fulfillment location is determined by your location, availability of materials, and items within your order. We choose the best match to bring you the lowest shipping rates and quickest production times we can offer. 

Will I be charged customs for my order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office, but we do our best to fulfill your order at a facility closest to you to minimize the involvement of customs. Vivelle is a United States based business and customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here, what if I have not received it yet? Before getting in touch with Vivelle -- Check your shipping confirmation email for any mistakes in the delivery address, contact your local post office, or contact the courier you chose at checkout to determine if there are delays or courier error. If the shipping address was correct, and the package was not left at the post office/still with the courier, email molly@vivellestudio.com with your order number. Vivelle is not responsible for courier error or delays, but we will do our best to work with them and you to get your package delivered. If you did find a mistake in your delivery address, we can re-send your order, but shipping will be at your own cost.  

 Why did my order fail to deliver?  In most cases, when an order is sent back it is due to an incorrect, incomplete, or illegible address. Please be careful when entering your address and double check your entry to ensure your package will arrive to the destination you desire. Vivelle is not responsible for undelivered products due to customer error or courier error. If an address error was made, the customer is responsible for covering the shipping to resend the order. 

 Orders 

 How is my product made? Each product is handmade after you place your order. The product (excluding Champion Brand) is printed to the material, cut to pattern, and handsewn by a professional. Because your order is not being produced by a machine, products may vary slightly in color or size, but we strive for consistency in all of our products with quality in mind. The Champion Brand options are hand printed, so placement may also slightly vary. 

How do I track my order? You will receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please email molly@vivellestudio.com. 

I received a wrong/damaged product, what should I do? Please accept our apology if the product you ordered arrived damaged or incorrect. To help us resolve this for you quickly, please email molly@vivellestudio.com within 72 hours after receiving the damaged product. Vivelle requires photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible. Vivelle holds the right to reject any claims if the product is not in the original packaging appears to have been used. 

Returns 

What is your return policy? Vivelle works with other creators in bringing you products that are made to order. Products are handmade and crafted after you place your order to fulfill your request. To account for time and artistry in each product, we do not offer refunds at this time. Items may be exchanged for a store credit up to 7 days after delivery. If an exchange is requested, we will review the request and determine if one will be given. Vivelle holds the right to decline an exchange if the product is determined to have been used, worn, or mistreated. Exchanges must include original packaging, tags, etc. and show no signs of wear or use. Shipping is non-refundable and customer is responsible for return shipping. Email molly@vivellestudio.com to begin your request. 

Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact molly@vivellestudio.com with photos of wrong/damaged items with your request to refund or resend the order. Gift cards are non-refundable and offer no cash value.

Can I exchange an item for a different size/color?  At this time, Vivelle does not offer exchanges of product. An in-store credit is issued as an exchange and you may order a different size/color or product. If you are unsure which size to order, refer to the sizing charts provided for each item. Please review your order for sizing and color variants before purchasing. Though rare, it is possible that an item you ordered was mislabeled. If that is the case, please email molly@vivellestudio.com within 72 hours after delivery. Include your order number and photos of the mislabeled item with your request to refund or resend the order.